
Axentra™ Net-Box Getting Started Guide
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A copy of the ‘Getting Started Card’ can also be found on the Axentra.com Web site at
http://axentra.com/support/soho_series/getting_started/ or
http://axentra.com/support/home_series/getting_started/.
Register your Net-Box
Please take a moment to register your Axentra™ Net -Box to ensure that:
- you automatically get all software upgrades free of charge!
- you receive technical support if needed,
- you stay informed of upgrades,
- you receive new product announcements and special offers.
You can register in one of three easy ways, but we recommend registering online – it’s quick, immediate,
and it saves you a postage stamp!
- Register by mail: Mail the registration card contained in your Net-Box package to the address on
the back of the card.
- Register by fax: Fax the registration card to (819) 770-3448 in North America and
+44 (0) 149 187 3188 in the UK.
- Register online: Register on Axentra’s Web site at http://www.axentra.com/register
NOTE: Your Model number and Serial number are located on a label on the Server’s back panel, or
on the side near the back.
Technical Support
There are a number of options available that should help with any problems you may be having:
- We maintain online versions of our support documents on the Axentra Web site
(http://www.axentra.com/support/) that contain the most up-to-date information. Please refer to
these documents as a first source of information. To look up any terms or technical words
mentioned in this document, please refer to the Glossary found at the end of this guide.
- Axentra also maintains online support forums / discussion groups, monitored by Axentra
employees, to help you with your problems and answer frequently asked questions. They are an
excellent source of information. Please check the discussion groups before sending us an email.
(http://www.axentra.com/support/forums/).
- Still can’t find your answer? Email our Technical Support Team with any problems at
support@axentra.com with a clear description of your problem and steps to help us reproduce it.
- Telephone technical assistance is also available Monday through Friday 9:00AM to 5:00PM EST,
excluding holidays, by calling (819) 770-3444 extension 6 in North America or
+44 (0) 870 850 8336 in the UK.
For the most up -to-date contact and support information please refer to the Contact Us page of the
Axentra Web site at http://www.axentra.com/contact_us/.
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